Returns & refunds
This guide explains cancel, exchange, return, and refund for orders paid on the Jennie Ballet own mall with PayPal or Naver Pay. Orders from Naver Smart Store or another channel follow that channel’s claim process.
Seller identity matches the terms and the footer. Write to customer service or leave a 1:1 inquiry.
Scope
Applies to mall orders (PayPal in USD, Naver Pay in KRW). Cancel before shipping is separate from a return after shipping.
How to return an overseas shipment is also explained in a 1:1 inquiry. Overseas outbound shipping itself is in the shipping guide.
Cancel before shipping
Unshipped orders can be cancelled on the order page. That covers pending payment, paid, and preparing.
A paid mall PayPal order is refunded to PayPal when the cancel is accepted. A Naver Pay refund follows that payment method.
After the order has shipped or been delivered, request a return instead of a cancel.
Request a return
Request a return on the order page within 7 days of delivery. A reason is optional; if the item is defective, a short note helps.
The buyer pays return shipping for a change of mind. The seller pays for a defect or misdelivery. The return-request screen does not collect that fee. How to send the goods (courier and tracking) is explained in a 1:1 inquiry after you request.
Recovery
We refund after we confirm recovery of the goods. A request alone does not refund automatically.
Courier pickup is not offered. You send the goods as instructed; the Company confirms receipt.
Refund
After recovery, a mall PayPal order is refunded through PayPal. It may take a few days to appear on the original payment method.
The Company does not add a processing fee on top of the goods price. The refund is based on the amount paid for that order. The buyer pays return shipping for a change of mind; the seller pays for a defect or misdelivery.
Exchange
A color or size exchange may be handled as a refund and a new order in the option you want. Stock is whatever the mall shows at the time of the new order.
If you want the same item again because of a defect, leave the order number and photos in a 1:1 inquiry.
When a return or exchange may be refused
A return or exchange may be refused in the cases below. Opening packaging only to inspect the goods is not enough to refuse.
- The goods were lost or damaged through the user’s fault
- Use or partial consumption greatly reduced their value
- Time has made resale unreasonably hard
- The packaging of copyable goods was damaged
Applicable law
Cooling-off and other consumer rights under the Act on the Consumer Protection in Electronic Commerce follow that Act. In many cases you may withdraw within 7 days of receiving the written contract details, or of receiving the goods if they arrived later.
If the statute is more favorable to the user than this mall process, the statute controls. Read this together with the cancel and withdrawal article in the terms.
Contact
Customer service 010-9482-6175 · email born1101@naver.com · 1:1 inquiry. Address 경기도 화성시 동탄순환대로10길 30-23 3506동 809호 (우 18504).
For a defect, the order number and photos of the condition help us reply faster.
Seller
Trade name: 제니 (간이 사업자)
Representative: 박소윤
Business registration no.: 139-12-07167
Mail-order report: 2023-화성동탄-1664
Email: born1101@naver.com
Customer service: 010-9482-6175
Announced and effective: 2026-09-05